Superannuation is similar to a compulsory pension where money (salary) is invested in retirement. So if you don’t stay in Australia for retirement then you can claim it now.

There’s over 200 Superfunds where your ex-employers may have paid the money and BackPay knows them all.

Your Superannuation could be spread across several funds, and BackPay has the systems to find the funds for you.

BackPay refund service applies to anybody who has worked in Australia for an employer (not self-employed) since 1992 when compulsory Superannuation contributions were introduced by the Australian Government as standard for all employees.

The person must have left Australia as a temporary resident in order to claim it back. This does not apply to Australian or New Zealand Permanent Residents or Citizens.

After you apply through our website for your Superannuation Refund, we provide the following services:

  • A 'No Refund No Fee' service.
  • Direct telephone or email consultation and questionnaire with one of our staff if necessary.
  • We provide you with a simple online application portal which will save an incomplete application if you do not have all prior employer details and Tax File Number at hand. We can help you with gathering old information requested in the application. Once the application is completed we do all the work.
  • We keep you informed of the amount of money we have located in your Superannuation savings and the dollar value of your nett refund we shall be sending to your bank account in your home country, and approximately when to expect it. (Normally 6-8 weeks).
  • We communicate with the Department of Immigration and Australian Tax Office on your behalf wherever the sum exceeds $5,000 we seek the compulsory certification that your visa has expired.
  • We deduct our fees of 12% plus 65% tax and send you your money via bank transfer.


BackPay Services Pty Ltd is operating in partnership with Talbots Pty Ltd. Talbots is the license holder and financial service provider of tax and financial services. Talbots Pty Ltd is a highly respected Sydney based firm of Chartered Accountants which was founded by Mr Frank Talbot in August 1926. The company commenced trading as F.Howe Talbot & Co, with the name subsequently shortened in later years to that of the current trading name of Talbots. In 2016, Talbots celebrated over 80 years of continuous service to the business community.

Talbots Chartered Accountants have been established to bring specialist advice that will be suitable for your individual or business requirements. Compared to other accounting firms, Talbots are proud to offer a personalised approach involving our best specialists as well as our partners being directly involved in the client engagement. As such they are able to maintain an intimate understanding of our clients and their business, financial and taxation affairs and can bring our experience and skill directly to the work performed by the firm.

Talbots Pty Ltd (Australian Business Number 71 001 758 130) has been providing financial advisory services to the general public for over eighty years operating from offices across Australia including Sydney, Bathurst and Melbourne.

Our services include all aspects of Superannuation management, 'Lost Superannuation' searching and reclaiming, international pension transfers, tax returns and advisory and financial planning.

Further information about our professional practice can be found on www.talbots.com.au

All fees collected are deducted from the individual Superannuation refunds. Additionally as required by law 65% tax has to be deducted from each refund when it exits Australia and remitted to the Australian Tax Office.

Talbots Pty Ltd has a trust account which collects the Superannuation refund money on your behalf and pays the tax component to the Australian Tax Office directly on your behalf as part of the service and in accordance with Australian Tax Laws. Talbots also deducts due fees (normally equivalent to 12%) prior to releasing the funds to the client's nominated overseas bank accounts (or Australian bank account if still in use and preferred). To obtain further information regarding fees and services please contact BackPay Head Office in Sydney via the contact details on www.backpay.com